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The information contained in this website is for general information purposes only. The information is provided by Kookla and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Kookla. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Kookla takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Last updated January 2020
This privacy and cookies policy ("Privacy Policy") details data used on www.kookla.ca (the "Website"), and the Kookla mobile application.
We are committed to protecting the privacy of our users and customers. This Privacy Policy is intended to inform you how we gather, define, and use information that could identify you, such as your name, email address, address, other contact details or online identifiers, other information that you provide to us when using the Platform ("Personal Information") and also what Cookies we use. Please take a moment to read this Privacy Policy carefully.
When you visit and/or use our Platform or contact us, we may collect the following information:
It is important that all the Personal Information you give us when you register as a user or otherwise when you use the Platform is correct and accurate. This includes, by way of example only, ensuring that we have your correct contact (including email) details at all times.
If you plan to submit someone else's Personal Information to us, for instance when making a booking on their behalf, you should only provide us with that third party's details with their consent and after they have been given access to information about how we will use their details, including the purposes set out in this Privacy Policy.
The transmission of information via the internet is not completely secure. So, while we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to our Platform. Any transmission is at your own risk. Once we have received your Personal Information we will use strict procedures and security features in relation to that data.
In general terms, we use Personal Information to provide you with the services and products you request, provide customer services, deliver our content and ads which we think may be of interest to you, for customer research, to send you marketing and promotional emails and to notify you about important changes to our Platform.
We also use your Personal Information for the following purposes:
Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above. In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of direct marketing at any time. You can do this by following the instructions in the communication where this is an electronic message, or by contacting us using the details set out below.
We treat the security and method of processing your Personal Information very seriously, and we will never sell your Personal Information under any circumstances.
However, we may disclose your Personal Information to selected third parties, including in the following situations:
Please note: by posting any Personal Information in any publicly accessible area of our Platform (such as review sections), such information may be collected by third parties over which we have no control. We are not responsible for the use of such information by such third parties.
Please therefore exercise all due care and consideration before disclosing any Personal Information that will be disclosed on public areas. You should also avoid disclosing on public areas any Personal Information that may be used to identify you (such as your name, age, home or work address or name of your employer).
In relation to the personal information we hold about you, you may be entitled to ask us:
In the first instance you may be able to view or change the information you have provided us with by logging in to your online account.
Your rights in relation to your personal information are limited in some situations. For example, if fulfilling your request would reveal personal data about another person or if we have a legal requirement or a compelling legitimate ground we may continue to process Personal Information which you have asked us to delete. You also may have the right to make a complaint if you feel your personal information has been mishandled. We encourage you to come to us in the first instance but, to the extent that this right applies to you, you are entitled to complain directly to the relevant supervisory authority.
If you wish to exercise any of the above rights, please contact us at help@kookla.ca
Please note, however, that no financial information will be provided without verification.
We are not responsible for the practices employed by websites linked to or from our Platform nor the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our Platform.
Please remember that when you use a link to go from our Platform to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including websites which have a link on our Platform, is subject to that website's own rules and policies. Always read over those rules and policies before proceeding.
Some of our Platforms allow users to submit their own content. Please remember that any content submitted to one of our Platforms can be viewed by the public, and you should be cautious about providing certain personal information e.g. financial information or address details via these Platforms. We are not responsible for any actions taken by other individuals if you post personal information on one of our social media platforms, e.g. Facebook or Instagram. Please also refer to the respective privacy & cookie policies of the social media platforms you are using.
If we change our privacy policies and procedures, we will post those changes on our Platform to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.
We retain your Personal Information for as long as is required to fulfil the activities set out in this Privacy Policy, otherwise communicated to you or for as long as is permitted by applicable law. For example:
In common with other commercial websites and apps, our Platform use standard technologies including cookies and similar tools including web server logs, web beacons, tokens, pixel tags, local storage, device identifiers and tracking IDs (together referred to as “Cookies” in this Privacy Policy) for the purposes set out below.
Note that third parties collect and use data from Cookies placed on the Platform. This Privacy Policy may not describe the privacy practices of such third parties. We encourage you to read the privacy policies of these third parties and, if you prefer to not have data reported by these parties, follow their opt-out processes where these exist. Please review "What can I do to change my Cookies preferences?" section below for further information.
Using Cookies for this purpose is essential for our Platform to work correctly. They may be required to enable you to move around our Platform and use our features, for system administration, to prevent fraudulent activity, to keep you logged in from one page to another or so that we can remember what you have added to your basket. These cookies cannot be switched off as our Platform cannot function properly without them.
Using Cookies for this purpose enables us to enhance and simplify your user experience. For example they may remember choices you make such as the country you visit our Platform from, language, search parameters such as date, area or treatment, and help to identify issues with our Platform (such as crash incidents). These can then be used to provide you with an experience more appropriate to your selections and to tailor and enhance your visits to our Platform. The information these technologies collect may be personally identifiable, such as your log-in details. They cannot track your browsing activity on other websites or apps outside the Platform.
Using Cookies for this purpose enables us to better understand how many users visit our Platform, how users arrive at, and browse or use our Platform and which parts of our Platform are most popular. This helps us to improve the Platform, such as navigation and interface experience, and improve our products and services. To achieve this, we collect information on how people use our Platform and use third party technologies for this purpose. We also use these Cookies to help us measure the effectiveness of our online marketing and advertising activities. We use some third party Cookies for this purpose. Examples:
Google Analytics is a web analysis service provided by Google, Inc. We use Google Analytics to monitor how visitors use our Platform, to compile reports and to help us improve the Platform. Google collects information in an anonymous form, including the number of visitors to the Platform, where visitors have come to the Platform from and the pages they visited on the Platform. This information is then used by Google to make reports for us and to help us improve the site. Please see Google’s privacy policy here www.google.com/policies/privacy/ for further information on the data Google collects and how it is processed.
Using Cookies for this purpose enables us to display adverts on and off the Platform, and to collect information about your browsing habits and usage of the Platform in order to make adverts more relevant and personalised to you and your interests. We may use remarketing technologies to enable third parties to display relevant and personalised ads to you through their networks. They are also used to identify that you have seen a particular advert, limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. We use some third party technologies for this purpose. Technologies are also placed by social media sites for advertising and targeting purposes.
These technologies remember the sites you visit and that information is shared with other parties such as advertisers. When we use third parties for advertising and targeting purposes, we may disclose:
The third party companies that we use for targeting and advertising purposes have their own privacy policies which you should read in detail.
Examples:
Facebook Targeting. These cookies are set by Facebook. Facebook
uses cookies to manage social login and to collect data on its users’ interests. Facebook uses
this data to deliver targeted advertising during your browsing experience/ whilst you are
online.
Doubleclick Advertising. Doubleclick is Google’s real time bidding
advertising exchange. These cookies ensure that you can see Kookla offers on carefully selected
third party websites after you have left the Platform.
Google Targeting.
These cookies are set by Google. These cookies enable Google to profile the interests of
visitors and ensure that relevant Kookla advertising reaches you on third party sites or search.
These cookies may also be used to store user preferences, verify Google user accounts.
See "How do we use your personal information?" above.
Please find below a number of ways in which you can manage your Cookie preferences online. Please also refer to the privacy & cookie policies of the relevant third party for more information.
Please note that where you have opted out of receiving our email marketing communications via the methods described above under the section “Withdrawing consent or otherwise objecting to direct marketing”, you may still see our non- targeted adverts whilst you are online, if your interests settings on Facebook are aligned to an audience segment (pre-defined by Facebook) which our business is also associated with. We do not control whether these ads are displayed to you.
In the case of third parties not specified in this section, please consult their relevant privacy & cookies policy to find out more about adverts displayed to you whilst you are online and how you can opt-out
To protect our members and other individuals who receive our messages, we maintain a zero-tolerance spam policy. We only send commercial electronic messages (CEMs) from our servers in compliance with this Anti-Spam Policy.
Spam is unsolicited commercial electronic messages, also known as junk mail, typically sent in bulk form. A CEM is spam if:
Many spam messages also contain false or misleading information.
Kookla only sends CEMs in the following contexts:
CEMs sent, or caused to be sent, from Kookla’s servers do not:
Kookla does not knowingly do business with any company that participates in sending spam. Kookla does not sell or exchange your information. We do not permit or authorize others to collect, compile or obtain any information about our members, including but not limited to member e-mail addresses.
All Kookla’s CEMs provide you with the ability to unsubscribe or opt out of receiving CEMs from Kookla. When you unsubscribe using the links provided in our CEMs, your request will be processed as soon as possible, and no later than 10 days after you send the request.
In the unlikely event that you receive any messages from Kookla or sent using Kookla’s servers that may be considered spam, please contact us at help@kookla.ca and the matter will be investigated. We are committed to ensuring that you do not receive unwanted e-mails from our servers.
Kookla may amend this policy at any time by publishing a new version on this website.
Kookla is committed to providing superior quality services to our customers and our business owners. To assist us in maintaining a consistently high level of service, clients are encouraged to refer to the salon’s individual cancellation policy, as they vary. If you have any questions, please check with the salon directly to confirm their policies to avoid being marked as a no-show. Five no-shows in a 12 month period will result in the disablement of your Kookla account.
Kookla cannot be held responsible for the accuracy of cancellation policy information provided by vendors for publication on our website or email communications. We recommend that you contact salon owners directly for specifics regarding cancellation fees.
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Kookla was denied permission to access your location. Give your browser and Kookla permission to use your current location and try again. Or select a neighborhood from the options below.
Kookla was denied permission to access your location. Give your browser and Kookla permission to use your current location and try again. Or select a neighborhood from the options below.
Sometimes Google Maps might have trouble finding where you are located. If the GPS location of your blue dot on the map is inaccurate or the blue dot is not showing up, here are some things you can do to help fix the problem.
Tip: This will also improve your search results and make them more relevant to you.
To center the map where you are, you'll need to give Maps permission to see your location.
.
.
At
the bottom, click Advanced.
make
sure that Ask before accessing (recommended) is
turned on.
.
.
Note: You might see "Show your location" instead.
.
You might be asked to change your location settings on your computer before you can turn them on for Safari. To do this:
Security & Privacy Preferences
Privacy
Location Services.
.
Always allow.
Internet
Options Privacy under
"Location," click Clear Sites.
To help Google Maps find your location with the most accurate blue dot, use high-accuracy mode.
.
High
accuracy.
Maps estimates where you are from sources like:
To help Google Maps find your location with the most accurate blue dot, follow the steps below.
Location
Services.
If your location is still wrong, here are some things you can try.
